Shipping policy
SHIPPING POLICY
ORDER PROCESSING TIME
We process all orders within 1 business day of purchase. Orders placed on weekends or holidays will be processed on the following business day.
Once your order has shipped, you will receive a confirmation email containing your tracking number.
SHIPPING RATES AND DELIVERY ESTIMATES
United States
We offer Free Standard Shipping on all US orders.
Estimated delivery time: 7–10 business days.
International shipping
We currently ship to select international countries. Shipping charges, if applicable, will be calculated and displayed at checkout based on the destination and package weight.
Estimated delivery time: 7–10 business days.
Delivery estimates begin after the order has been processed and shipped.
Please note that these delivery times are estimates and not guarantees. Carrier delays caused by weather, customs processing, high shipping volumes, or other circumstances outside our control may affect delivery.
INTERNATIONAL DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs fees, or VAT after the shipment reaches its destination country.
CeyluneDaily is not responsible for these charges. Any applicable import duties, taxes, or customs fees are the customer’s responsibility.
HOW DO I CHECK MY ORDER STATUS?
After your order has shipped, you will receive an email containing a tracking number that you can use to check its status.
Please allow 24–48 hours for the tracking information to become available.
If you have not received your order within 7 business days after the estimated delivery window has ended, please contact us at support@ceylunedaily.com. Include your name and order number, and we will investigate the shipment for you.
MISSING OR LOST PACKAGES
If the tracking information states that your package was delivered but you have not received it, please:
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Check around the delivery location;
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Ask members of your household;
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Check with your neighbors; and
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Contact your building manager or local carrier, where applicable.
If you are still unable to locate the package, contact us at support@ceylunedaily.com with your name, order number, and tracking number. We will do our best to assist you.
CeyluneDaily is not responsible for packages delivered to an incorrect address provided by the customer. Please verify your shipping information carefully before completing your purchase.
REFUNDS AND RETURNS
We offer a 90-Day Money-Back Guarantee on first orders. The guarantee covers one package containing 30 softgel capsules.
If you are dissatisfied with your order, please review our Return and Refund Policy for complete eligibility requirements and instructions.
CONTACT US
For questions about shipping or delivery, contact us at: