Refund policy
RETURN & REFUND POLICY
OUR 90-DAY MONEY-BACK GUARANTEE (FIRST ORDERS)
We believe in CeyluneDaily so much that we offer a 90-Day Money-Back Guarantee on your first order.
We don’t want you to keep a product that doesn’t work for you. If you don’t feel CeyluneDaily is right for you, you can request a refund within 90 days of receiving your order.
Condition: This guarantee covers one package containing 30 softgel capsules. You must have tried the product before requesting a refund. It covers “I tried it and it didn’t work for me,” not an unopened or untried product. You do not need to return the package to receive a refund—you can take all 30 softgel capsules first.
One-Package Limit: If your first order included more than one package, such as a multi-package bundle, the 90-Day Money-Back Guarantee applies to one package only. Any additional packages from that order fall under the Standard Returns policy below.
How to Claim: Email us at support@ceylunedaily.com with your order number and confirmation that you tried the product and it didn’t work for you. We will review and process your claim promptly.
STANDARD RETURNS (REPEAT ORDERS & UNOPENED ITEMS)
For repeat orders or additional unopened packages beyond the first package covered by our guarantee, the following standard return policy applies.
Return Window: You have 30 days after receiving your item to request a return.
Condition: To be eligible for a return, the item must be unopened, unused, in the same condition in which you received it, and in its original sealed packaging.
Return Process: To start a return, contact us at support@ceylunedaily.com. If your return is accepted, we’ll send you a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.
DAMAGES AND ORDER ISSUES
Please inspect your order upon delivery. Contact us immediately if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Gift Cards: Unfortunately, we cannot accept returns of gift cards.
Sale Items: Only regularly priced items may be refunded. Refunds for sale items are offered at our discretion unless the purchase is covered by the 90-Day Money-Back Guarantee or applicable consumer law requires otherwise.
EU 14-DAY COOLING-OFF PERIOD
Notwithstanding the policies above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be unopened, unused, in the same condition in which you received it, and in its original packaging. You will also need the receipt or other proof of purchase.
Our 90-Day Money-Back Guarantee may provide protection beyond this legal minimum, but your statutory cancellation rights remain available to you.
REFUNDS
We will notify you after we have received and inspected a standard return or processed a claim made under the 90-Day Money-Back Guarantee.
Approved Refunds: If your refund is approved, it will be issued automatically to your original payment method within 10 business days.
Bank Processing Times: Your bank or credit card provider may require additional time to process and post the refund to your account.
Late Refunds: If more than 15 business days have passed since we approved your refund, please contact us at support@ceylunedaily.com.
For questions about returns or refunds, contact us at: